HubSpot is all about its customers AND yours, so, this month, they’ve dropped some major upgrades to our favorite Service Hub features. Now, it’s even easier to delight the people who drive your business: your service team and the customers they serve.
As a HubSpot Platinum Solutions Partner, Growth gets an early look at these new features, and we’re excited to be able to share them. And People! Whoa. We’re floored by what's new this month from HubSpot Service Hub, and we think you will be, too.
Check out these new features:
Give your customer service team the gift of time: let them build their own views in the inbox so they can focus in their own way for more efficiency.
Happy agents = happy customers, after all.
HubSpot has really outdone themselves on this one. Like everything else, they’ve built this new experience from the ground up, and integration like that goes a long way to help customers and teams stay reliably productive and efficient while mobile.
Customer Service data helps you make fact-based decisions about how you run your business, and HubSpot is here for it. Gather key insights with industry standard turnkey reports that help you deliver your most efficient, branded customer service to date.
Service analytics comes with the built in reports you need. That way, you can better understand and resolve customer issues quicker than ever.
When you have customers on multiple channels, things can get hectic–especially when the whole conversation has to be documented (which it should be, always).
Now, when your service team uses the Conversation Inbox, they can switch channels from Live Chat to Facebook Messenger to Email and back again within a single thread–all while saving the conversation history entirely.
To understand your customer’s experience, you have to gather their feedback at every touchpoint, which can be time-consuming and difficult to document.
Post Chat Feedback is an automation tool built to support your support team. Once a chat conversation has closed, agents can automatically ask for and collect customer satisfaction feedback directly from within the chat.
A modern help desk should include SLAs and working hours as a core feature. With this new update to Service Hub, HubSpot launches this most requested functionality (with more to come).
To be released very soon, Inbound Calling was created to allow customers to receive inbound calls inside HubSpot. It will play a major supporting role to HubSpot’s help desk.
Conversations is a powerful, real time, omni-channel communication platform in HubSpot Service Hub that allows your service teams to have engaging, delightful conversations with contacts at scale, wherever those contacts wish.
Your customer portal, now connected to your shared inbox:
Create custom feedback surveys to send to all your contacts with features like:
Color us orange with delight by all these new tools and updates to HubSpot Service Hub.
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